Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by HitIQ Ltd together with its related bodies corporate (as that term is defined in the Australian Corporations Act 2001 (Cth)) (“we,” “us,” or “our”).

Our website

This cookie policy only relates to your use of our websites:

https://hitiq.com/

https://hitiq.co.uk/

https://hitiq.com.au/

https://portal.hitiq.com/

https://portal.hitiq.co.uk/

https://portal.hitiq.com.au/

https://csx.co.nz/

https://rugbyconcussion.co.nz/

https://portal.csxsystems.com

Throughout our website we may link to other websites owned and operated by certain trusted third parties to (by way of example, to make additional products and services available to you). These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

What are Cookies?

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognize you and your device and store some information about your preferences or past actions.

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie:

  • First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by our website domain).
  • Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

This website uses both persistent and session cookies.

Please refer to the table below for a complete list of the cookies we.

What Cookies Do We Use and Why?

This website uses cookies to distinguish you from other users of this website. This helps us to provide you with a good experience when you browse this website and also allows us to improve it. The cookies we may use on this website may be categorized as follows: Strictly Necessary; Functionality, Performance and Targeting:

Strictly Necessary’ cookies let you move around the website and use essential features like secure areas. Without these cookies, we cannot provide the requested services.

We use these Strictly Necessary cookies to make sure you connect to the right service on the website when we make any changes to the way it works and for security purposes. If you prevent these cookies, we can’t guarantee how the website or the security on the website will perform during your visit.

Functionality’ cookies are used to provide services or to remember settings to improve your visit.

We use Functionality cookies for purposes such as remembering the settings you’ve applied such as layout, text size, preferences and colors over a period of time, so you don’t have to keep re-entering them whenever you come back to the website or browse from one page to another; and remembering if you have engaged with a particular component or list on the website so that it won’t repeat.

Performance’ cookies (also known as Analytics cookies) collect information about how you use the website e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works.

We use Performance cookies to carry out web analytics: provide statistics on how the website is used; obtain data on the number of users of the website that have viewed a product or service; help us improve the website by measuring any errors that occur; and test different designs for the website.

Targeting” cookies (also known as Advertising cookies) may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Analytics cookies do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Analytics cookies, and some of our performance cookies, are managed for us by third parties. Third-party cookies and other technologies are governed by each third party’s specific privacy or cookies policy, not this Policy and links to these can be found below.

Consent to Use Cookies, Changing Settings

When you first navigate to our website, you are asked to provide your consent to cookies via the “Accept All” function or the “Deny All” function. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Third Parties Access to the Cookie

HitIQ’s websites use Google Analytics. See Google's support article for more information about cookies created by Google Analytics. Google also provides a browser add-on that you can use to opt out of Google Analytics cookies.

Some HitIQ websites use Facebook advertising cookies. See Facebooks cookie page for more information on the specific cookies.

HitIQ’s websites use HotJar for analytics to improve the website. See HotJar’s cookie article for more information about cookies created by HotJar.

HitIQ’s website uses Craft CMS (https://craftcms.com/). Please note that Craft’s default cookies (CraftSessionId and CRAFT_CSRF_TOKEN) do not collect any personal or sensitive information. Craft's default cookies do not collect IP addresses. The information they store is not sent to the supplier of Craft CMS (Pixel & Tonic) or any 3rd parties.

The cookies we use will only be accessed by us and those third parties named above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.

How To Turn Off All Cookies & Further Information

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact our Data Protection Officer at privacy@hitiq.com if you have any questions about this cookie policy or the information we hold about you (or write to: Data Protection Officer, HitIQ Ltd, Suite 1 Level 2, 9-17 Raglan Street, South Melbourne, VIC 3205, Australia)

Strictly Necessary Cookies

CookieDomain

Type

Description
Duration
CraftSessionId
hitiq.com
Necessary
This cookie is used to maintain sessions across web requests via the PHP session cookie.
session
CRAFT_CSRF_TOKEN
hitiq.com
Necessary
This cookie is set by the provider Craft CMS. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention whenever a form is used.
session

JSESSIONID

portal.csxsystems.com

Necessary

The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.

session

AWSELBCORS

portal.csxsystems.com


Used by AWS for load balancing.

session

AWSELB

portal.csxsystems.com


Used by AWS for load balancing.

session


Performance/Analytics Cookies

CookieDomain
Type
Description
Duration
_ga
hitiq.com
Necessary
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
2 years
_gid
hitiq.com
Necessary
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.
1 day

_gat_gtag_*

.csx.co.nz

Performance

Set by Google to distinguish users.

1 minute

_hjTLDTest

.hitiq.com

Performance

To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.

session

_hjFirstSeen

.hitiq.com

Performance

Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.

30 minutes

_hjIncludedInPageviewSample

portal.hitiq.com

Performance

Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.

2 minutes

_hjAbsoluteSessionInProgress

.hitiq.com

Performance

Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.

30 minutes

_hjIncludedInSessionSample

portal.hitiq.com

Performance

Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.

2 minutes

_hjSessionUser{site_id}

.hitiq.com

Performance

Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 year

Targeting/Advertising Cookies

Cookie

DomainType
Description
Duration

_fbp

.csx.co.nz

Targeting

This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

3 months